Billing & Metering Specialist in Athens at clients' organisations

Date Posted: 5/3/2022

Job Snapshot

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Job Description

On behalf of our client, ELPEDISON, we are looking to recruit a Billing & Metering Specialist.

The company

Having inherited the expertise, know-how and technology from its parent companies, Hellenic Petroleum and Edison, ELPEDISON is the energy company that understands the market in depth, identifies all critical impacting factors and always acts with the end-consumer's benefit in mind. It represents one of the largest private energy producers in the Greek market as well as one of the most reliable and competitive energy suppliers, addressing both residential and business customers. Today, ELPEDISON is a leading company both in electricity production and supply, and gas supply. It aspires to always be one of the most important players in its sector, offering energy services of the highest quality, at competitive prices, with stability and consistency.

The position

The Billing & Metering Specialist is responsible for the utility related issues like meter readings management, issuance of energy invoices and billing related reporting. Billing & Metering Specialist also involves regular communication with customer 1st level support, partner agencies and network operators.

Main Duties / Responsibilities

  • Executes regular and ad hoc customer billing printing and delivery (both for EL & NG), performs sample checks (billing controls) on the correctness of the issued invoices to ensure that all customers are billed and the invoices are issued correctly and maintains a record of checked and confirmed printed bills.
  • Participates with an active role in Billing Cycles Management process (both EL & NG) by updating billing system with all necessary commissioning specifications and processing the update of the energy product’s details and other billing inputs (i.e. UVC, SMP etc.).
  • Handles meter readings and metering corrections processes both for electricity (EL) and natural gas (NG) and performs validations (e.g. before uploading them into the company's systems, evaluations of automatic payments).
  • Resolves escalated customer issues related with measurements and charges related disputes.
  • Performs and controls the process of reimbursement of municipal fees in the respective municipalities of 3rd party charges that are collected through electricity bills and ERT fees; compiles reports for the parties involved (e.g. Accounting, Tax & Treasury).
  • Provides regular and ad hoc reporting for customers to support sales function. Provides customized reports to large customers.
  • Performs the process of printing and dispatching the issued documents to customers and updates billing system with all the necessary commissioning specifications as described in the contract.
  • Performs UAT checks in new system development and communicates to IT and if needed directly to the vendors any issues that must be addressed

Job Requirements

  • Bachelor Degree in Economics, Mathematics, Statistics or relevant discipline (applied science)
  • 2 years of working experience in the energy, telecommunications or retail sector
  • Basic knowledge of databases, SQL and a scripting language (VB, Python, Pearl)
  • Proficient in MS Office
  • Excellent command of the English language; both written and oral
  • Strong teamwork, communication and discipline
  • Excellent analytical & numerical skills
  • Highly developed communication and interpersonal skills